Have you ever received a MEPCO (Multan Electric Power Company) bill with incorrect details, such as wrong meter readings, unexpected high tariffs, or errors in the reference number? Mistakes like these can happen, but the good news is that MEPCO offers an easy way for you to correct these errors. In this article, we’ll explain how you can submit a complaint either online or offline to fix your bill quickly and efficiently.
| Steps to File a Complaint | Key Details |
| Visit MEPCO website | Fill out the complaint form |
| Call the helpline at 118 | Send SMS at 8118 |
| Visit your local MEPCO office | Submit your duplicate bills |
Contents
Offline Complaint Submission
If you prefer to visit an MEPCO office in person, you can submit your complaint directly. Bring along copies of your electricity bills from the past two months as proof. Once there, explain your issue to the staff, who will listen carefully and provide an estimated timeline for resolving your problem. In most cases, MEPCO staff handle complaints within 24 hours to one week, depending on the issue. The staff may also give you a diary number to track your complaint.
Submitting an Online Complaint
For faster resolution, MEPCO allows you to submit your complaint online. Start by visiting the official MEPCO website. From the “Customer Care” section, choose the “Bill Correction” option and fill out the form with your details, such as your name, email, phone number, and reference code. After submitting the form, MEPCO will process your request and send an acknowledgment via email. This method is not only convenient but also saves you time, as it can be done from the comfort of your home.
How to Calculate Your MEPCO Bill Online
Before filing a complaint, it’s a good idea to verify the charges on your bill by calculating it yourself. MEPCO offers an online bill calculator where you can input your energy usage and get an estimated total. The calculator considers the current tariff rate, per-unit cost, and additional taxes, providing a rough estimate of what you should be charged. This step helps you catch errors early, ensuring that your complaint is valid.
- Verify the bill amount using an online calculator
- Check the meter reading on your bill
- Review any surcharges or additional fees
- Compare with previous bills to spot discrepancies
How to Correct or Update Your Name on the Bill
If you need to change or update the name on your MEPCO bill, the process is simple. Visit the PITC (Power Information Technology Company) portal, where you can apply for updates to your personal details. Enter your bill reference number, provide the necessary documents, and submit the form. MEPCO will then update your information in their records, ensuring that future bills reflect the correct name.
Also Read: What is MEPCO Detection Bill and How to Handle It
MEPCO Helpline and SMS Services
In case of emergencies or urgent issues, MEPCO also provides customer support through their helpline and SMS services. You can call their helpline at 118 or send an SMS with your bill reference number to 8118. These options are ideal if you need quick updates or assistance without visiting the office or filing an online complaint.
Conclusion
Correcting errors on your MEPCO bill doesn’t have to be a difficult process. Whether you prefer to file your complaint online or offline, MEPCO provides multiple ways to address your issues. By following the steps mentioned above, you can ensure that any discrepancies on your bill are corrected swiftly. Always remember to keep copies of your past bills and use the online calculator to verify charges before filing a complaint.